Frequently asked questions
How do I choose my size?
Each product page has its own garment measurement table in centimeters and inches. Compare a similar garment you own and allow room for movement. Contact us if you would like help comparing sizes.
Are colors available in every style?
Each design has one curated color shown on its product page. Choose the required size before adding it to your bag.
How do I care for my qipao?
Care instructions are listed for each product and reflect its proposed fabric and construction. Cotton prints, linen blends, viscose blends, satin and jacquard need different handling.
Where do you ship?
We ship to the 50 United States and Washington, D.C. We do not ship to U.S. territories or APO/FPO military addresses. Standard shipping is free on all orders. Order handling takes 1–2 business days, followed by an estimated 3–4 business days in transit after dispatch. The combined estimate is 4–6 business days; it is an estimate rather than a delivery guarantee.
When does handling begin?
Business days are Monday through Friday, excluding U.S. federal holidays. Our order cutoff is 7:00 PM at fixed GMT−06:00 (Central Standard Time); this offset does not change for daylight saving time. Orders placed before the cutoff on a business day begin the handling count that day. Orders placed at or after the cutoff, on weekends or on holidays begin the count on the next business day.
Can I return a garment?
You may request a return within 30 days of receiving your item. For a change-of-mind return, garments must be unworn, unwashed and in their original condition, with original packaging and tags intact. Contact [email protected] with your order number and reason before sending an item back. We will provide authorization and return instructions.
Who pays return shipping?
For an incorrect, damaged or defective item, contact us with your order number and a description of the issue; photos may help us assess it. Ordinary unworn, packaging and tag conditions do not automatically exclude these claims. We pay return shipping when the return is due to our error, damage or a defect. For change-of-mind returns, you pay return shipping to our address in Italy. We charge no restocking fee. The return address is Via Pietro Nenni 8, 36027 Rosà VI, Italy.
When will I receive my refund?
Once your refund is approved, the amount will be returned to the original payment account within 10 days. The time your financial institution takes to display the credit may vary.
How are payment and order acceptance handled?
Review your full total before authorizing payment. An order can be accepted after payment and order details have been verified. Contact us if you need help with a payment or order status.
How can I contact you?
Email [email protected] or use our Contact page. Our company address is Via Pietro Nenni 8, 36027 Rosà VI, Italy.